The Play Spot Membership Refund Policy
At The Play Spot, we strive to provide a fun, safe, and enjoyable experience for all members and their families. Please review our membership refund policy carefully before purchasing a membership.
1. Membership Fees
All membership fees are non-refundable unless otherwise stated in this policy.
2. Cancellation Policy
Members may cancel their membership at any time by providing written notice to The Play Spot management via email at info@theplayspotak.com.. Cancellation will stop future billing cycles; however, no partial refunds or prorated refunds will be issued for unused time remaining in the current billing period.
3. Refund Eligibility
Refunds may only be considered under the following circumstances:
- Duplicate charges or billing errors
- Medical circumstances preventing use of the facility (documentation may be required)
- Relocation outside of a 50-mile radius from The Play Spot
- Extended closure of the facility due to unforeseen circumstances
All refund requests must be submitted in writing within 14 days of the issue or event.
4. Processing Refunds
Approved refunds will be processed within 7–14 business days using the original payment method whenever possible.
5. Non-Transferable Memberships
Memberships are non-transferable and may not be shared, sold, or assigned to another individual or family.
6. Facility Closures or Rule Violations
The Play Spot reserves the right to suspend or terminate memberships without refund if a member violates facility rules, engages in unsafe behavior, or causes disruption to staff or guests.
7. Membership Holds
Temporary membership holds may be available for medical or emergency reasons upon management approval.
8. Contact Information
For questions regarding memberships, cancellations, or refunds, please contact:
The Play Spot
Phone: (907) 743-2923
Email: info@theplayspotak.com
Location: 624 W. International Airport d., Anchorage, Ak 99518
By purchasing a membership, members acknowledge and agree to this refund policy.